VGE wants you to be satisfied with your new equipment purchase. VGE / VISION products
are warranted to be without defect in workmanship or materials for a period of one
year from the date of purchase. Proof of a date of purchase is required when requesting
warranty service. The warranty registration card which is furnished with this product
should be returned immediately to provide evidence
of purchase and to assure receipt of important notices regarding your VGE / VISION
equipment and related services. In the event of a defect as defined above, VGE shall,
at its option, either repair or replace the product under warranty free of charge
to the purchaser, provided that:
1. The warranty is limited to the original purchaser and is not assignable.
2. As a condition to obtaining warranty services, purchaser must at their own expense
deliver the product to VGE’s facility in Tullamarine, Victoria, Australia. If purchaser
returns a model that is no longer in stock, VGE reserves the option to replace that
unit with another model with comparable capabilities. VGE may choose the carrier
for return of the unit. The purchaser may request an alternative method of return
shipment but all charges will be payable by the purchaser.
3. This warranty is void if your VGE / VISION product:
a) has not been operated in accordance with all procedures described in the operating
b) has been serviced, adapted or modified without written approval by VGE; or
c) is improperly installed, used, or otherwise damaged (including without limitation
any damage by natural
disaster or lightning, fire, smoke, water, vehicle accident or road crash).
4. There is no warranty coverage for any of the following:
a) costs of removing or reinstalling the product when submitted for warranty service;
b) incidental, consequential or exemplary damages arising from any defect or failure
of the product
(except to the extent that applicable state law may not allow exclusions or limitations
on such damages,
in which case this exclusion may not apply to you);
c) any non-performance of the product due to inadequate or improper installation;
d) normal wear and tear on the product.
5. THIS LIMITED WARRANTY SHALL CONSTITUTE THE SOLE AND EXCLUSIVE WARRANTY FOR YOUR
PRODUCT. VGE DISCLAIMS ANY OTHER EXPRESS OR IMPLIED WARRANTY, INCLUDING WITHOUT LIMITATION
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE.
6. This limited warranty contains the complete obligations of VGE to purchaser in
connection with this product, and it shall supersede all previous oral or written
statements or agreements concerning such obligations. This warranty may only be amended
in writing signed by an authorized officer of VGE.
7. After expiration of the warranty herein, VGE may continue to offer repair services
to keep your equipment operational. Please inquire for charges for such services.
Before returning any equipment to VGE, we recommend that you use our troubleshooting
guides to determine if the equipment is at fault. In the event of a defect in your
VGE / VISION equipment, you must immediately contact VGE for technical service. We
have knowledgeable staff that can assist with troubleshooting and determine if your
product must be returned to the factory for repairs. For the most efficient service
possible, we suggest that you contact VGE.
1. Contact VGE via phone, fax or email and provide the following information:
a) Product and serial number
b) Date and place of purchase
c) Your contact information including name, address and phone number or email
d) Nature of the failure or fault
2. If your equipment must be returned, VGE will issue you an RA(Return Authority)
number scheduling the repair of your unit. Products under warranty will be repaired
at no charge (operated in accordance with all procedures described in the operating
instructions). Products out of warranty are subject to a servicing fee which will
cover all parts and labor for necessary repairs, upgrades and refurbishments. Some
products may require more extensive repairs and/or board replacement. All out of
warranty products will be officially quoted. The extent of the repairs required can
only be determined once the equipment reaches the factory. Out of warranty equipment
will not be repaired until quotations have been accepted. A flat quotation fee of
$25.00 plus GST will be payable for all out of warranty products that have the quotation
repair declined. All VGE / VISION products returned for warranty, that are diagnosed
as NO FAULT FOUND a fee of $35.00 plus GST will be incurred. Repair time will be
quoted to you when your RA is issued, standard turnaround is typically 3-5 working
3. Returning your equipment to VGE. Once you have been issued an RA, return the equipment
to VGE via your preferred method and at your own expense. Make sure the equipment
is well packed as further damages can occur in shipping and VGE will not be responsible
for such damages. All RA’s issued will be valid for 14 days. Any products not returned
days will have the corresponding RA cancelled and a new RA will need to be issued
to have the product returned. VGE will fax or email you an addressing label to attach
to the box when returning products for repairs.
Address label sample that needs to be attached to the parcel.
94 Lambeck Drive
Tullamarine Victoria 3043
Attn: RA No. XXXXXXX
IMPORTANT: Equipment returned without a return authorization number will be rejected
receipt. VGE will not be responsible for such equipment.
Equipment returned under warranty may be replaced at the discretion of VGE.
Repair / Quotation Fee Rates and Charges
Labour Charge:Hourly Rate is charged at $35.00 plus GST per hour.
Minimum labour charge is 1.0 hours with additional
labour is charged in 30 minutes
Quotation Fee: $25.00 plus GST payable if quotation is declined.
If the repair quotation is accepted then the quotation
fee will waived.
Stock Return Policy
All VGE products are sold with the understanding that the purchaser has determined
the product to be appropriate for the application prior to the time of purchase.
If you are in anyway unsatisfied with your order, please contact VGE within 7 days
from receiving the product and speak to one of our customer service representatives.
If the VGE representative accepts the goods to be returned, they will then issue
you a Return Authority number. All freight charges incurred to have the goods returned
to VGE will be at the expense of the customer. Credit claims for products being returned
due to the product not being required or incorrectly ordered may incur a 15% restocking
fee and is at the discretion of VGE. VGE will not accept returns of SPECIAL ORDER